Customer service & Field support
Expert, human & and responsive support at every stage
At Cepovett Safety, your satisfaction and the success of your projects are our priority. Benefit from personalized support thanks to our dedicated teams, in the field and by your side throughout our partnership.
In the field, close to you
A proactive customer service, close to your field realities.
- Analysis of your work environments
- Measurement campaigns, personalized alterations, product roadshows
- Training in the use of catalogs and webshop
- Support for the deployment or update of new collections
“For us, every customer is unique. Being attentive and present in the field is what makes the difference: we get to know your teams, your business, and your expectations in order to quickly provide the right solutions. We don't just respond, we anticipate and truly support you at every stage.
A dedicated team, committed to your success
For each project, we adapt to your challenges thanks to a tailor-made organization and clearly identified contacts
- 1 Key Account Manager: Leads the business relationship, coordinates expertise (style, logistics, prototyping...), monitors KPIs, and ensures the success of the collaboration.
- 1 Client Manager: Your operational contact in the field, he/she manages deployments, gathers requirements, and ensures liaison with internal departments.
- 1 Sales Assistant: Handles the daily follow-up of orders, deliveries, stock management, and administrative requests.
- 1 Product Committee: Brings together PPE, Purchasing, Engineering, Quality, and Planning experts to ensure the compliance, development, and consistency of allocations.
Cepovett Safety